REFUND POLICY

Thank you for choosing FinderWebs for your cloud web hosting and domain services. We are dedicated to providing enterprise-level performance, superior server uptime, and world-class customer support. If you are not completely satisfied with our hosting services, please review our transparent refund policy outlined below.

1. Standard Refund Terms & 30-Day Money-Back Guarantee

All new customers who purchase eligible shared cloud hosting, WordPress hosting, or reseller hosting packages are protected under our unconditional 30-Day Money-Back Guarantee. If you decide to cancel your hosting subscription within thirty (30) days from the initial purchase date, you are eligible to receive a full refund of your hosting subscription fees.

2. Eligible Services

Refunds apply specifically to the following services:

• Cloud Web Hosting Plans: Starter, Professional, and Enterprise cloud hosting plans.
• WordPress Hosting Plans: Managed NVMe WordPress hosting accounts.
• Reseller Hosting: Initial reseller hosting server plans canceled within 30 days.

3. Non-Refundable Products & Services

Due to the digital nature, registry costs, and immediate third-party allocation fees, certain items are strictly non-refundable:

• Domain Name Registrations & Transfers: Once a domain name is registered with the central registry (.com, .net, .org, .pk, etc.), ownership is secured and the registry fee is non-recoverable. You retain full ownership of the domain.
• SSL Certificates: Dedicated third-party commercial SSL certificates once issued.
• Dedicated IP Addresses & Software Licenses: cPanel, LiteSpeed, CloudLinux, or WHMCS licenses.
• Custom Migration & Administrative Work: Custom development or server configuration fees.
• Account Renewals: Renewal invoices for existing accounts are non-refundable once processed.

4. How to Request a Refund

To request a refund, follow these simple steps:

1. Log in to your FinderWebs Client Area (Client Portal).
2. Navigate to Support > Open Ticket and choose the Billing Department.
3. Include your service invoice number, primary domain name, and reason for cancellation.
4. Our billing team will review your request and process eligible refunds within 3 to 5 business days back to your original payment method or as account credit.

5. Violations of Terms of Service

Accounts that have been suspended or terminated due to violations of our Terms of Service or Acceptable Use Policy (such as phishing, malware distribution, unauthorized bulk emailing/spam, or abusive resource consumption) immediately forfeit any right to a refund.

6. Contacting Billing Support

If you have any questions regarding our refund policy or need assistance with your billing account, please contact our 24/7 billing department via our Contact Us page or email us at contact@finderwebs.com.